Eligibility
All paid engagements — the baseline consultation, the 12-month rolling plan, and ongoing planning support — are eligible for cancellation and, where work has not started, a full refund. Because the service is delivered through working sessions and written deliverables, the refund amount depends on how much work has already been performed.
Seven-day withdrawal (七日猶豫期)
Under Taiwan’s Consumer Protection Act distance-selling baseline, you may withdraw from an engagement purchased remotely within seven calendar days of the written confirmation, without giving a reason, and receive a full refund — provided no session has been held and no diagnosis or plan has been delivered. To withdraw, write to info@gridschema-system.digital from the email you used to book.
Full refund
A full refund is available when:
- you cancel at least three business days before the scheduled baseline session, and no session has been held; or
- you withdraw within the seven-day withdrawal period above and no work has started.
Full refunds are issued to the original payment method within ten business days.
Partial refund
A partial refund is available when:
- the baseline session has been held but the written diagnosis has not yet been delivered — 70% of the baseline consultation fee is refunded;
- the 12-month rolling plan has been drafted but no variance review has been held — 50% of the rolling plan fee is refunded;
- ongoing planning support has been paid for a period that has not yet started — the unused full months are refunded at 100%.
Partial refunds are issued to the original payment method within ten business days of the request.
Non-refundable items
The following are not refundable once performed:
- a baseline session that has been held and a written diagnosis that has been delivered;
- a variance review that has been held;
- a 12-month rolling plan that has been delivered and reviewed in the first scheduled review;
- any engagement that has run past the seven-day withdrawal period and where work has been performed in good faith.
Cancellation and rescheduling
To cancel or reschedule a session, write to info@gridschema-system.digital at least three business days before the session. One reschedule per engagement is free; further reschedules are charged at NT$500 per session.
Deposits
We do not take deposits. Fees are due as agreed in the written confirmation, and only after that confirmation is signed.
No-shows
If you do not attend a scheduled session and have not cancelled at least three business days in advance, the session is considered performed and is not refundable. We will offer one alternative date at no charge as a courtesy.
Work already started
For ongoing planning support, work already started in a given month is not refundable for that month. Unused full months are refunded at 100% as described under Partial refund above.
Exceptions
The only exception to the rules above is where we have failed to deliver an engagement as confirmed in writing, in which case a full refund is issued regardless of the seven-day window.
How to request a refund
Write to info@gridschema-system.digital from the email you used to book, with the engagement name and the date of the written confirmation. We reply within five business days with the refund decision and, where applicable, the refund amount and expected posting date.
Processing time
Refunds are issued to the original payment method within ten business days of the decision. The posting date on your statement depends on your bank and may take longer.
Contact
For any refund or cancellation question, write to info@gridschema-system.digital or call +886 2 2718 4635. The representative for these matters is Lin Yu-Che (林宇哲).
Proposed baseline durations (seven-day withdrawal, ten-business-day refund posting) reflect Taiwan’s Consumer Protection Act distance-selling baseline and standard market practice. They are pending business confirmation and will be re-issued with any change before an engagement starts.